Different service levels
The contract is tailored to the technical environment, required availability and business impact of an outage.
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aligned with your continuity.
Every environment is different. H-Tech offers service contracts and SLAs ranging from support outside normal business hours to full 24/7 coverage, with clear availability, priority, response and resolution arrangements.
24/7 support
Critical environments can be supported 24 hours a day, seven days a week, with clear reporting and escalation procedures.
Outside business hours
Support can also be configured specifically for evenings, nights, weekends or only outside your regular opening hours.
Response time
We agree how quickly H-Tech assesses an incident, makes contact and starts technical follow-up, with priorities where appropriate.
Resolution time
Where resolution is within our control and no external party is required, a target or agreed resolution time can be recorded.
Monitoring & preventive management
Monitoring and periodic maintenance help identify anomalies early and combine fast incident response with preventive management.
Quality and safety come first
Technically correct. Professionally delivered.
✓ Choice of 24/7 coverage or defined service windows
✓ Response times agreed by priority
✓ Resolution times within H-Tech’s control
✓ Dedicated emergency number for suitable SLA customers
Configure your service contract or SLA
Speak directly with a technically involved specialist.